{"id":3538,"date":"2019-11-26T15:55:04","date_gmt":"2019-11-26T14:55:04","guid":{"rendered":"https:\/\/moresi.com\/support\/"},"modified":"2022-09-13T10:06:12","modified_gmt":"2022-09-13T09:06:12","slug":"support","status":"publish","type":"page","link":"https:\/\/www.moresi.com\/en\/support\/","title":{"rendered":"Technical support"},"content":{"rendered":"

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Technical support<\/h1>\n

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How to access to your Virtual Data Center<\/p>\n

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Access to your Webmail<\/p>\n

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Our team is always at your disposal to assist you, answer your questions and provide support in solving any problem. If you are a customer, from this page you can access our support portal, download the remote support tools, consult the support and troubleshooting guides, access the login pages of the services and check the status in real time.<\/p>\n

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SERVICE DESK<\/p>\n

[\/et_pb_text][et_pb_text content_tablet=”” content_phone=”<\/p>\n

Access the Service for opening support tickets.<\/h1>\n

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Access the Service for opening support tickets.<\/h1>\n

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If you need assistance, access the service for the opening of a support ticket. Our technical team will assist you in resolving any problem.<\/span><\/span><\/p>\n

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GUIDES AND MANUALS<\/span><\/span><\/p>\n

[\/et_pb_text][et_pb_text content_tablet=”” content_phone=”<\/p>\n

Find your answer among our technical guides.<\/h1>\n

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Find your answer among our technical guides.<\/h1>\n

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Before contacting us, you can check if you can find answer to your questions in the guides and manuals we provide, which contain the resolutions to the most common problems.<\/p>\n

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REMOTE ACCESS<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.4.7″ background_enable_color=”off” background_enable_image=”off” parallax=”on” custom_padding=”3%|3%|3%|3%|false|false” global_colors_info=”{}”][et_pb_text module_id=”ancora” _builder_version=”4.4.7″ text_font=”||||||||” text_text_color=”#f1f1f1″ text_font_size=”13pt” text_line_height=”19pt” header_text_color=”#ffffff” header_font_size=”25pt” header_line_height=”32pt” header_2_font=”Oswald|600|||||||” header_2_text_color=”#f1f1f1″ header_2_font_size=”70px” header_2_letter_spacing=”7px” header_2_line_height=”1.4em” header_3_font=”Oswald|||on|||||” header_3_text_color=”#f1f1f1″ header_3_font_size=”12px” header_3_letter_spacing=”1.5em” header_3_line_height=”2.4em” background_layout=”dark” width=”100%” width_tablet=”” width_phone=”” width_last_edited=”on|tablet” max_width=”100%” module_alignment=”left” custom_margin=”|0px||0px|false|false” custom_margin_tablet=”” custom_margin_phone=”-9%||3%||false|false” custom_margin_last_edited=”on|phone” custom_padding=”0.1%||0%||false|false” custom_padding_tablet=”” custom_padding_phone=”0%|0%|0%|0%|false|false” custom_padding_last_edited=”on|phone” animation_style=”slide” animation_direction=”right” animation_duration=”2000ms” animation_intensity_slide=”2%” header_2_font_size_tablet=”40px” header_2_font_size_phone=”30px” header_2_font_size_last_edited=”on|desktop” header_2_letter_spacing_tablet=”10px” header_2_letter_spacing_phone=”7px” header_2_letter_spacing_last_edited=”on|phone” header_3_font_size_tablet=”10px” header_3_font_size_phone=”10px” header_3_font_size_last_edited=”on|desktop” locked=”off” global_colors_info=”{}” header_font_size__hover=”30px” header_font_size__hover_enabled=”30px” header_letter_spacing__hover=”0px” header_letter_spacing__hover_enabled=”0px” header_text_shadow_style__hover=”none” header_text_shadow_style__hover_enabled=”none” header_text_shadow_color__hover=”rgba(0,0,0,0.4)” header_text_shadow_color__hover_enabled=”rgba(0,0,0,0.4)”]<\/p>\n

Download and install our remote assistance software.<\/h1>\n

[\/et_pb_text][et_pb_text module_id=”ancora” _builder_version=”4.4.7″ text_font=”||||||||” text_text_color=”#ffffff” text_font_size=”13pt” text_line_height=”19pt” header_text_color=”#f1f1f1″ header_2_font=”Oswald|600|||||||” header_2_text_color=”#f1f1f1″ header_2_font_size=”70px” header_2_letter_spacing=”7px” header_2_line_height=”1.4em” header_3_font=”Oswald|||on|||||” header_3_text_color=”#f1f1f1″ header_3_font_size=”12px” header_3_letter_spacing=”1.5em” header_3_line_height=”2.4em” background_layout=”dark” width=”100%” width_tablet=”” width_phone=”” width_last_edited=”on|tablet” max_width=”100%” module_alignment=”left” custom_margin=”|0px||0px|false|false” custom_padding=”0px||0px||false|false” custom_padding_tablet=”” custom_padding_phone=”0px|0%|0px|0%|false|false” custom_padding_last_edited=”on|phone” animation_style=”slide” animation_direction=”right” animation_duration=”2000ms” animation_intensity_slide=”2%” header_2_font_size_tablet=”40px” header_2_font_size_phone=”30px” header_2_font_size_last_edited=”on|desktop” header_2_letter_spacing_tablet=”10px” header_2_letter_spacing_phone=”7px” header_2_letter_spacing_last_edited=”on|phone” header_3_font_size_tablet=”10px” header_3_font_size_phone=”10px” header_3_font_size_last_edited=”on|desktop” locked=”off” global_colors_info=”{}” header_font_size__hover=”30px” header_font_size__hover_enabled=”30px” header_letter_spacing__hover=”0px” header_letter_spacing__hover_enabled=”0px” header_text_shadow_style__hover=”none” header_text_shadow_style__hover_enabled=”none” header_text_shadow_color__hover=”rgba(0,0,0,0.4)” header_text_shadow_color__hover_enabled=”rgba(0,0,0,0.4)”]<\/p>\n

\u00a0<\/div>\n
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To facilitate our technical team identifying the cause of a problem and then speed up its resolution, download and install our remote assistance software.<\/div>\n<\/div>\n

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custom_padding_last_edited=”on|phone” locked=”off” global_colors_info=”{}”][\/et_pb_divider][et_pb_blurb title=”.apk” url_new_window=”on” use_icon=”on” icon_color=”#ffffff” icon_placement=”left” image_icon_width=”20px” content_max_width=”100%” content_max_width_tablet=”” content_max_width_phone=”100%” content_max_width_last_edited=”on|phone” _builder_version=”4.13.0″ header_level=”h3″ header_font=”||||||||” header_text_align=”left” header_text_color=”#ffffff” header_font_size=”20px” background_color=”rgba(0,0,0,0)” width_tablet=”” width_phone=”100%” width_last_edited=”on|phone” max_width_tablet=”” max_width_phone=”100%” max_width_last_edited=”on|phone” module_alignment=”left” custom_margin=”0px||2px||false|false” custom_margin_tablet=”” custom_margin_phone=”0px||0%||false|false” custom_margin_last_edited=”on|phone” custom_padding=”0px|4%|0px|0px|false|false” custom_padding_tablet=”” custom_padding_phone=”|4%|||false|false” custom_padding_last_edited=”on|desktop” 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SERVICES STATUS<\/h5>\n

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